WebJul 2, 2024 · Map Inbound Email BCC field into Pega property Report I have a requirement to map inbound email BCC field value/s to a Pega property. Normally other fields (To, CC ,From and Subject etc.) can map in Email service rule under request tab (Message header). But as per my understanding BCC field is not coming with header. WebCreate a case type. Create a binary file for the Excel file to upload. Create an activity to parse the excel. Create a section to display the data. Data type with 3 columns (Col1, Col2, Col3) Create a case type. Take a text input – then change it to FilePath. Go to other and then type FilePath– you will get the control.
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WebCreate Case based on email subject in Pega Email Listener Pega Tutorial Sudden videoz 395 subscribers Subscribe 1.1K views 1 year ago Just send an email,subject respective … WebRouting email based on content Pega Academy My Dashboard My Dashboard My Completed Training My Instructor-Led Training Get Started Get Started with Community Tools and knowledge to help you succeed. Get Inspired Pega Platform: Community Edition Success Stories Community Blog Video Library Get Involved Partner Portal Client Programs cdwg switch
Email routing in customer service Pega Academy
WebPega Email Bot uses NLP to analyze and learn from patterns of conversation between customer service representatives (CSRs) and customers. Pega Email Bot learns from repeated behaviors: the more emails it processes, the more accurate it becomes in helping a CSR respond to customers. WebApr 6, 2024 · Configuring inbound email in Dev Studio Updated on April 6, 2024 Configure an email account to determine the email server and account details for receiving email in your application. These accounts are used in the email listener and email channel to read … WebIn the Incoming call window, click Accept to initiate the customer interaction. Click Add task. Double-click Schedule payment plan. In the Schedule payment plan section, in the Payment plan menu, select the newly created Four payments plan. In the Payment 1 section, in the Due date field, enter tomorrow's date. cdwg technology